Use our map to calculate your shipping cost
Orders shipped by air may differ in shipping cost depending on weight.
After you have placed your order, each piece is hand cut and when it is ready to be shipped you will be contacted. Due to the perishable nature of our products, all orders are shipped frozen.
How is shipping calculated?
We have flat rate shipping. This is calculated based on country zones. We do not ship outside of North America. We do not ship to P.O. boxes or military bases.
How is my order shipped?
Your order will be handpicked from stock at our processing plant and cut to order. It will be carefully packed in an insulated box with ice packs designed to maintain your items in good condition for up to 48 hours. Please note, however, that frozen items may begin to thaw during transit. Partially thawed products can still safely be put into the freezer.
What is the MINIMUM AMOUNT PER ORDER?
The minimum amount per order is $25.00 (Montreal) Ontario shipping is a $30 Flat rate.
HOW DO YOU SHIP IT TO ME?
We use a sturdy shipping box and plenty of ice to assure your meat arrives in good order. Meat might begin to thaw out when it arrives. It is still fine to place it in the freezer if it is slightly thawed. If the meat is totally thawed when it arrives please call us immediately.
WILL I GET A TRACKING NUMBER?
Yes. When we ship your package we will send an email to the shipping email address that you provide.
WHEN IS IT BEST TO ORDER?
It is always best to order 2 weeks before you want it to arrive, We cannot guarantee ship day. It depends if we have enough stock of products you have ordered.
CAN I HAVE MY PACKAGE ARRIVE ON A MONDAY OR A TUESDAY?
Monday arrivals are not possible since that would require your shipment to sit in a warm warehouse over the weekend. Tuesday arrivals are possible with Overnight service placed before noon on Monday.
CAN I HAVE IT SHIPPED TO MY WORK?
Yes. We actually recommend this. Most places of business are on a regular delivery schedule with our shippers. The shipment will have enough ice to keep frozen until you get home that evening. To conserve the ice, it is best not to open the shipment until you are ready to place the order in the freezer.
OUR REPLACEMENT/RETURN POLICY FOR FAILED SHIPMENTS
Due to the perishable nature of the product, we cannot accept returned merchandise.
The company will not issue a refund to anyone’s credit card that refuses a delivery or in any way attempts to return a shipment.
Please check all addresses carefully. Damage due to incorrect or incomplete shipping addresses voids our guarantee so please be sure to double-check
Sometimes unforeseen problems occur and a shipment arrives late (and therefore thawed). Our policy regarding this is very simple and favourable to you. If it is our fault OR our shippers’ fault, you can choose to have your order replace or your money refunded. However, if the failed shipment is due to an error on the purchaser or the recipient’s part (as in a gift), including but not limited to, an incorrect address supplied, receiver not in, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment.
Two simple tips that will ensure your satisfaction:
1. Make sure all the information entered for your shipment is correct.
2. Make sure that the shipment is expected and will be received the day it is to be delivered. A one-day delay may ruin the shipment.
If there is a day that the order cannot be delivered please make a note of it to us and we will schedule it to arrive on another day. The two biggest reasons shipments are failed are because the information provided to us is incorrect or the driver doesn’t feel comfortable leaving the shipment without a signature. If the driver can leave the shipment at your door without your signature, tell us so we can tell him. If you have a doorman or a front office, please make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you ASAP of its arrival. Please remember, the product is perishable and must be delivered, received and put it the freezer before the end of the scheduled delivery day. If there is any question in your mind, please feel free to call us.
To make a claim with us it is imperative for you to call our office within 24 hours of delivery. Open your shipment and inspect it the day it arrives. If possible, please snap a picture or two of the problem and email them to us. This will help us better understand the problem and expedite our service for you.
You may cancel an order with advance notice. We will do whatever we can to honour your request, but if the order has already begun the shipping process, we cannot change it or cancel it. Therefore, if you must cancel an order, please do so before 5:00 p.m. EST on the day before it is scheduled to ship.
We do not currently ship to PO Boxes. All shipments require a street address We do not currently ship to APO and other US Military locations due to the perishable nature of our products. We do not ship Internationally.