Shipping policy
Use our map to calculate your shipping cost (see below).
Orders shipped by air may differ in shipping cost depending on weight.
After you have placed your order, each piece is hand cut and when it is ready to be shipped you will be contacted. Due to the perishable nature of our products, all orders are shipped frozen.
How is shipping calculated?
We have flat rate shipping. This is calculated based on country zones. We do not ship outside of North America. We do not ship to P.O. boxes or military bases.
How is my order shipped?
Your order will be handpicked from stock at our processing plant and cut to order. It will be carefully packed in an insulated box with ice packs designed to maintain your items in good condition for up to 48 hours. Please note, however, that frozen items may begin to thaw during transit. Partially thawed products can still safely be put into the freezer.
What is the MINIMUM AMOUNT PER ORDER?
The minimum amount per order is $50.00.
HOW DO YOU SHIP IT TO ME?
We use a sturdy shipping box and plenty of ice to assure your meat arrives in good order.
WILL I GET A TRACKING NUMBER?
Yes. When we ship your package we will send an email to the shipping email address that you provide.
WHEN IS IT BEST TO ORDER?
It is always best to order 2 weeks before you want it to arrive, We cannot guarantee ship day. It depends if we have enough stock of products you have ordered.
CAN I HAVE MY PACKAGE ARRIVE ON A MONDAY OR A TUESDAY?
Monday arrivals are not possible since that would require your shipment to sit in a warm warehouse over the weekend. We send out orders, Monday, Tuesday and Wednesday.
CAN I HAVE IT SHIPPED TO MY WORK?
Yes. We actually recommend this. Most places of business are on a regular delivery schedule with our shippers.
OUR REPLACEMENT/RETURN POLICY FOR FAILED SHIPMENTS
Due to the perishable nature of the product, we cannot accept returned merchandise.
The company will not issue a refund to anyone’s credit card that refuses a delivery or in any way attempts to return a shipment.
Please check all addresses carefully. Damage due to incorrect or incomplete shipping addresses voids our guarantee so please be sure to double-check
Sometimes unforeseen problems occur with logistics and a shipment may arrive late or damaged. We highly recommend you take ROUTE shipping protection with your order.
Order Cancellations
You may cancel an order with advance notice. We will do whatever we can to honour your request, but if the order has already begun the shipping process, we cannot change it or cancel it. Therefore, if you must cancel an order, please do so before 5:00 p.m. EST on the day before it is scheduled to ship.
Shipping Restrictions
We do not currently ship to PO Boxes. All shipments require a street address We do not currently ship to APO and other US Military locations due to the perishable nature of our products. We do not ship Internationally.
Shipping Rates and Zones
Find Your Area to Calculate Shipping Charges.
Montreal: $25 | Rest of Quebec $35 | Ontario: $40 | Nova Scotia, PEI, New Brunswick $145 } Manitoba, Saskatchewan, Alberta $175 | British Columbia, Newfoundland, Labrador $195
In this time of COVID-19, UPS and other carriers are having difficulty delivering some orders in a timely manner.
Refund Policy
Your 100% satisfaction with our products and ordering process is our top priority. We want you to have a wonderful dining experience and come back to shop with us again.
Our dedication to quality is why we work hard to meet the highest standards. And we stand behind all of our products with full confidence.
We guarantee that you will get our fresh, top-quality meats delivered to your door quickly and efficiently. Your order will be carefully packed in our refrigerated facility in insulated boxes with enough ice packs to keep chilled for up to 48 hours in transit.
If you are not completely satisfied with your order, please contact us by phone at 1-888-422-0623 Mon-Fri 9-5 EST or email info@109.199.112.26 within five days of receipt and we will gladly replace or refund your order.
Please note: We are not responsible for orders that do not get delivered because of incorrect address entry; nor are we responsible for improper handling of products after they arrive safely.